Terms & Conditions
By using the Enquiry Systems website or services, you agree to the following terms and conditions.
Services
Enquiry Systems provides services including website creation and upgrades, AI enquiry and chatbot systems, enquiry automation, customer communication solutions, and ongoing support and maintenance.
All services are subject to discussion, quotation, and approval.
Quotes & Pricing
Pricing displayed on our website is indicative only and may vary depending on project scope, functionality, integrations, complexity, and ongoing support requirements.
Custom quotes may be provided where necessary.
Payments
Some projects may require partial upfront payment before work begins.
Due to the custom nature of digital services, refunds may not be available once work has commenced or work has been delivered.
Final website files, deployments, transfers, or related services may be withheld until outstanding invoices are paid in full.
Project Timelines
Estimated turnaround times may vary depending on project complexity, client responsiveness, revisions, and third-party services.
Client Responsibilities
Clients are responsible for providing accurate information, supplying required content and materials, maintaining access to relevant accounts or platforms where required, and reviewing and approving completed work.
AI & Chatbot Services
AI chatbot systems may occasionally provide inaccurate or incomplete responses. While reasonable effort is made to configure systems appropriately, Enquiry Systems does not guarantee uninterrupted availability, complete accuracy, or specific business outcomes.
Clients are responsible for reviewing chatbot instructions and business information provided.
Third-Party Platforms
Some services rely on third-party providers including hosting platforms, domain providers, chatbot services, and integrations. Enquiry Systems is not responsible for outages, changes, pricing adjustments, or disruptions caused by third-party services.
Support
Ongoing support is provided within reasonable limits depending on the selected service package or agreement.
Intellectual Property
Website designs, chatbot systems, and related materials remain the property of Enquiry Systems until full payment has been received unless otherwise agreed.
Limitation of Liability
Enquiry Systems is not liable for indirect losses, lost profits, business interruption, or damages arising from the use of our website, services, chatbot systems, or third-party platforms.
Changes
These terms may be updated periodically without notice.
Contact
Enquiry Systems
Melbourne, VIC, Australia
0494 727 613
enquirysystemsco@gmail.com